Goals

Overview


The basis of success is the clear determination of goals.

There are several criteria which characterize effective formulation of goals:

  • Goals should be SMART

  • Achievement of goals must be beneficial for every person involved

  • All parties have to be convinced

  • Clear planning of activities 

  • Consideration of strategies to overcome obstacles

  • Safeguarding that all parties possess the necessary competences



We prove the methods of the goal setting process using practical examples. Furthermore we provide convincing aids which can be used in the future. Our practical approach results in quick success and stimulated the participants to deal with the topic in-depth.





Contents


1. Objective-setting process:

  • Relevance of objective formulation

  • Requirements for the formulation of goals

  • Basics of the objective definition

  • System of objective planning

  • Evaluation of the objective-process

  • Communication of Results

2. Practical exercises for personal objective setting:

  • Private and professional goals

3. Achievement of joint goals:

  • Relevance of higher order goals

  • System of objective planning within teams

  • Practical exercise


Advantages and Benefits


  • Increased likelihood of objective-achievement through careful and detailed planning procedure

  • Early detection of obstacles

  • Critical discussion of possible solutions fosters understanding of processes and creativity

  • Increased engagement of the workforce through transparency and visualization

  • Conscious handling of available resources and conscious processing according to different priorities of goals


Course


5 hours which comprise 3 lessons of 80 minutes.

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Values as the Basis of Life

Overview


Honesty, respect and tolerance – those are frequently listed values which turn to be always valid. However, one has to ask if those values are lived in reality. No matter if we look in the private or in the societal field: despite intensive discussions it becomes more and more difficult to agree on common values.  If values are not lived they are meaningless.

At large values are defined as that what is seen as good, desirable, enriching, gratifying, lovable, useful and conducive at the private and societal level. Values can be divided in different classes such as aesthetic, religious, moral, artistic and economic ones.

Within the workshop we discuss individual values of the private and professional field. Since they determine the way we think and act, individual values are of tremendous importance. Subsequently the individual values are placed into the value system of a concrete company. On this occasion particular emphasis is placed on the role of shared values.



 
 

 



Contents


  • Values and their conceptual classification

  • Values in the private field 

  • Conflicts between values and goals 

  • Corporate values

  • Reflection and classification of corporate values


Advantages and Benefits


  • In-depth consideration of own value system goes ahead with clearity for individual objective-setting

  • Promotion of conscious formation of values in all areas of life

  • Increased understanding and reduction of conflicting values in the private and professional field

  • Sustainable support to become a leader

  • Increased understanding of the necessity of shared values for the development of teams


Course


5 hours which comprise 3 lessons of 80 minutes.

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Basics Effective Time Management

Overview


In the Championstour we postulate: “Time is the stuff life is made of”.
Some persons complain about not enough time, wasted time or a lack of time. Even if you cannot know your exact life time it makes perfectly sense to think about time. You can at least plan the coming weeks or months and think about how many time you want to dedicate to the different areas of life.

Basis are the current priorities which can result in abandoning other goals. Don’t worry there will be enough time to dream, to relax and to handle unforeseen incidents. Our time planning helps to live a happy and fulfilling live.

The achievement of goals has a price which is the investment of time. In the workshop we discuss how time is invested wisely.



 



Contents


  • Time as a life resource

  • Life- stage specific time budgets for different areas of life

  • Overview of different areas of life

  • Examples for intelligent time management

  • Slack time for unforeseen incidents

  • The personal weekly schedule

  • The usefulness of a conscious time planning for the areas of life

  • The relevance of prioritization

  • Short presentation of participants: investment plan of their time

  • Use of time planning systems: online and offline variants

  • Time thieves in the personal environment


Advantages and Benefits


  • Assessment of compatibility of personal goals

  • Creation of plans which can be implemented with discipline

  • Better achievement of personal goals

  • Better understanding of others schedule


Course


5 hours which comprise 3 lessons of 80 minutes.

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Business Etiquette

Overview


Norms and rules are of significant importance in collaborative settings. They help to determine who belongs to the group and who doesn’t. Who likes sportswear only is not in good hands at the opera ball. Who likes to wear suits only should not take part in the Opel meeting. From this examples it is easy to recognize that rules can be binding in different ways. They can be written down in a dress code or can act as unwritten laws. Especially in the professional field manners are expected and cultured. Manners ensure a respectful treatment of each other and bring safety in personal appearance. Basically one can follow the advice of Baron von Knigge (1752-1796) who claimed that you should treat your fellow men with the level of appreciation that you would take for yourself.

Especially at the beginning of the professional career employees face a lot of ambiguities in dealing with others.

Which role does hierarchy play nowadays? Do I have to let the boss go into the elevator? Do I have to accept if my boss want to link at Facebook? Do I have to shake the hand of the female assistance before I shake the hand of the boss?
This workshop conveys interesting things about manners, explains different rules and helps to overcome personal attitudes and habits.



 



Contents


  • Basics

  • Etiquette in the office

  • Dealing with customers

  • Correspondence

  • Business lunches


Advantages and Benefits


  • Overview on professional and private manners

  • Security in appearance due to increased authenticity

  • Critical confrontation with personal attitudes

  • Improvement of the role model and increased appreciation among colleagues


Course


5 hours which comprise 3 lessons of 80 minutes.

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Making effective Calls

Overview


Communication is not restricted to the exchange of information, but additionally transfers attitudes, opinions and feelings. The calling person must be clear about the goals of the call to manage objections.
Basically one should follow the KISS-rule (keep it short and simple).

Several competences can increase the success of the call.

1.    Empathy with the current situation of the partner
2.    Detection of the partners temperament
3.    Detection of the partners interests

In our workshop we place special emphasis on aspects of successful telephone calls:
1.    Flexible and situational act on objections through repeated practical exercises
2.    Training of a fluid and authentic call

The participants get important insights into the functioning of telephone calls from role playing. We try to call real contacts if possible. This enriches the workshop atmosphere.

 




Contents


  • Basics of a successful telephone call

    • Objective of the call

    • Interview guide

    • Treatment of objections

    • Personal attitude to telephone

  • Role play telephone training

    • Sample Call

    • Exercise Call

  • Preparation and review of telephone calls

    • Perfect preparation

    • Notices during the call

    • Review


Advantages and Benefits


  • Professional attitude to telephone

  • Acquisition of skills to treat objections

  • Authentic behavior during the call

  • Safe guidance during the call

  • Identification of requirements to practice among colleagues


Course


5 hours which comprise 3 lessons of 80 minutes.

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Basics of Conflict Management

Overview


Whenever people work collaboratively, misunderstandings and conflicts are inevitable. At early stages conflicts can be solved easily. However, conflicts often have deeper causes and the surficial treatment does not help in a sustainable manner.
For that reason it is of enormous importance to communicate open on reasons and symptoms of conflicts. This helps to find a sustainable solution which is acceptable for all parties.
The ability to resolve conflicts has many components: self-reflection, empathy for others and courage to present the own goals and interests are critical to success. Many people have problems to directly address conflicts or to present their own interests. On this occasion discussion templates and formulation aids can help to manage conflicts adequately.





Contents


  • Types of conflicts

  • Main reasons for conflicts

  • Escalation levels and symptomsEskalationsstufen von Konflikten und Symptome

  • Opposing personality traits as a source of conflicts

  • Structured analysis of conflicts

  • Formulation of future goals and finding solutions

  • Approaches to solve different styles of conflicts and their risks

  • Addressing conflicts – preparation and formulation aids


Advantages and Benefits


  • Arise consciousness for development of conflicts

  • Accelerated detection and addressing of conflicts

  • Factual treatment with structured tools

  • Recognition of the meaning of clearly determined goals, open exchange and common acceptance of solutions

  • Targeted strategies for conflict solution due to awareness of personality traits


Course


5 hours which comprise 3 lessons of 80 minutes.

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Leading Successful Sales Talks

Overview


As humans we are helpful and like to create benefits. However, we face major challenges to carry out sales activities, which should be in principle the same. One of our largest problems is that the customer does not want to recognize the large advantage that he gets with the purchase of the product. Selling products or services at a certain price means primarily an exchange which requires the thoughtful use of relational skills. Gesture, posture and statements of the customer must be interpreted, and an adequate reaction should follow. The content of the conversation is not completely clear from the start. Sales talks are rather a dynamic process and should be adapted to the idiosyncrasies of the situation.

Within this workshop you learn an easy handling of sales talks and the management of potential objections. This gives you security in the entire process. Together we check existing guidelines for sales talks and practise the changes in role playing games. The stages warm-up, information and conclusion are exercised likewise.

 



Contents

  • Preparation of sales talks

    • Necessary documents

    • Information about the partner

    • Preparation of the premises

    • Personal outfit

  • Exercises of sales talks

    • Prime example

    • Practical exercises

  • Findings for improvements of sales talks

    • Which aspects are particularly important for the achievement of goals

    • Lessons learned


Advantages and Benefits


  • Strengthened empathy for talk partner

  • Practice of objective achievement

  • Acquisition of skills to treat objections

  • Save guiding through sales process

  • Identification of requirements to practice among colleagues


Course


5 hours which comprise 3 lessons of 80 minutes.

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Communication is More

Overview


Living and working together requires mutual understanding.
Misunderstandings, sub-optimal teamwork and lack of harmony
between people of different generations is often the result of
poor communications. Skillful communication is key to success in
every sense. We show how.
People are involved into worldwide communication through the internet today. They are exposed to a flood of information from different cultures and act as senders and receivers at the same time (e.g. via Facebook). Style and form of communication change dramatically which holds true also for offline-channels like telephone and correspondence. However, the core of communication has remained. Communication means exchange of facts, attitudes, feelings and intentions. At the actions of the communication partner you can see if communication was crowned by success.
The workshop is focused on own goals of communication. What do I want to achieve? Which needs should be satisfied? We examine the choice of a large magnitude of communication channels such as SMS, WhatsApp, E-Mail, telephone call, personal talk or letter. In practical exercise we employ situations from the private and professional field to optimize the result of communication.


 



Contents

  • Sokrates sieve

  • Goals and elements of communication

  • Placement of facts, intentions, feelings and attitudes

  • Wanted effects of communication

  • Verbal and non-verbal communication

  • Means of communication

  • Talks

  • Electronic communication

  • Handwritten communication

  • Practical exercises

  • Exchange among friends

  • Communication in the professional field

  • Four-sided model of Schultz von Thun


Advantages and Benefits


  • Overview of best-practice communication models

  • Experience the relevance of understandable communication

  • Better results in the private and professional field through effective communication

  • Conscious non-verbal communication helps to understand the message

  • Accelerated recognition of erroneous communication


Course


5 hours which comprise 3 lessons of 80 minutes.

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Successful Team Development

Overview


Teamwork can be seen as a means to reduce complexity of the information age. Permanent change, globalization and demographics request the collaboration of different specialists in multiple settings.

Successful teams go through several phases until they really work as a team which is able to outweigh the results of independent individuals:

-    Introductory stage
-    Stage of latent conflicts and their disposal
-    Stage of joint objective determination and establishment of game rules
-    Result stage

The exact knowledge of the single stages and of suitable instruments to overcome obstacles are key to a successful introduction of teamwork.

This workshop provides valuable knowledge for leaders at different levels such as business units, departments or project teams.


 



Contents

  • Purpose of teams

  • Introductory stage: build mutual appreciation

  • Early stage identification and disposal of potential conflicts

  • Identification of common values

  • Common targeting

  • Agreement of game rules for the team

  • Targeted use of individual strengths

  • Definition of individual responsibilities

  • Ensuring the common achievement of goals


Advantages and Benefits


  • Understanding team dynamics

  • Experience successful instruments for team development

  • Invaluable knowledge for the alignment and leadership of people

  • Better coping of interpersonal conflicts

  • Practical development of skills to become a superior leader


Course


5 hours which comprise 3 lessons of 80 minutes.

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Intercultural Competence

Overview


In his law on participation and integration the state of Berlin defines intercultural competence as a special case of social competence which allows people to apply special knowledge of culturally influenced rules, norms, values and symbols. The capability of people to appreciate fellows with a diverse cultural background eases collaborative achievement of goals and is therefore a basis for professional success.

Teams can receive significant impulses if the working conditions are adapted to diverse cultural backgrounds. Intercultural competence is a prerequisite to work successfully in international teams. Central to intercultural competence is the ability to grasp, interpret and adequately handle attitudes and behaviors which are shaped by different cultural influences.

This workshop basically explains how to capture cultural differences. At concrete examples we explain the consequences of prejudices and broach the issue of gesture, speech patterns and symbols. The participation in the workshop helps to re-adjust empathy and increases perceptional sensitivity.



Contents


  • Definitions

  • Approaches to grasp cultural differences

  • Cultural groups based on religion

  • Cultural groups based on regional background

  • Intercultural competences within the firm

  • Intercultural competences and global actitivies of the firm

  • Personal enrichment through development of intercultural competence

  • Our planet – the beauty is rooted in diversity


Advantages and Benefits


  • Understanding of team dynamics

  • Steigerung der Fähigkeit eines zufriedenstellenden Umganges mit Menschen anderer kultureller Prägung

  • Increased sensitivity facilitates further development of cultural competences



Course


5 hours which comprise 3 lessons of 80 minutes.

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Effective Presentations

Overview


These days we are flooded with information. Which of this information is important? Which ones require action? At the same time we are sender of messages. With our messages we aim to inform, inspire or move people to action. A personal presentation is an appropriate instrument to transfer our messages. However, professional presentations are not innate but have to be practiced. A successful presentation comprises the application of techniques in the rational and emotional sphere. Steve Jobs´ presentations have achieved cult status. His presentations where based on the careful planning of details and an accurate estimation of the effects on the audience. The use of form and shape depends on the pre-defined goal of the presentation. This workshops is aligned practically and helps to acquire skills necessary for convincing presentations.



Contents


1. An unforgettable presentation

  • Goals of the presentation

  • Composition of the audience

  • Triggering moment – for what?

  • Measurement of success 

2. Design elements of a presentation

  • Arc of suspense and AHA-effects

  • Temperament of the presenter

  • Characteristics of the content

  • Ensure sustainability

3. Exercise presentation

  • Short presentation

  • Presentation of a product/ service of the company

4. Postprocessing of presentations – practical application
5. Useful exercises to maximize success


Advantages and Benefits


  • Learn how to design effective presentations

  • Consider different techniques to present

  • Safety in presenting

  • Discover the necessity of communication with the audience during the presentation

  • Participants consider the use of different resources to set goals



Course


5 hours which comprise 3 lessons of 80 minutes.

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Effective Design of Appraisal Interviews

Overview


Appraisal interviews are one of the most important management instruments to build up a performance-enhancing relation between leaders and employees. A growing number of firms use annually or even semi-annually interviews to increase the motivation and performance of their workforce. However, the original meaning of appraisal interviews is often taken to be absurd due to a lack of time, extensive regulations for documentation or a too strong linkage to remuneration. Consequently leaders and employees resist against such rigid forms of appraisal interviews.
Regardless if there are regulations for the process of appraisal interviews or not, leaders should use them to talk about goals and performance. Appraisal interviews should be used to record needs, goals and competences of the employee. It makes perfect sense to introduce a continuous communication with the employees to transfer the level of appreciation required – even if intermediate targets are not achieved in between. The ability to shape appraisal interviews makes the difference between leaders and managers.

 



Contents

  • Goals of appraisal interviews

  • Agreement or specification of goals? Risks and Advantages

  • Interview guidelines

  • Feedback interviews to support the achievement of goals

  • Design of constructive, appreciative but clear feedback – even for critical topics

  • Dealing with uncomfortable situations


Advantages and Benefits


  • Increased awareness of the goals of appraisal interviews

  • Increased awareness of the role of leaders

  • Better preparation and implementation of appraisal interviews

  • Interview guidelines bring security - advice on behavior and communication help to overcome critical issues


Course


5 hours which comprise 3 lessons of 80 minutes.

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Basics of successful Applications

Overview


Many different situations can cause the necessity to apply for a new job. Our professional engagement has a large influence on all areas of life. Consequently the choice of an occupation is of tremendous importance. A variety of factors such as personal temperament, skills and capabilities, education, general personal conditions and the will to develop personally need to be considered. Which capabilities are existent and which ones need to be acquired? Do we have the willingness to “pay the prize”? Perhaps it makes sense to split the acquisition of capabilities into certain stages to achieve the large goal.

Our own opportunities are further shaped by the conditions of the (local) labor market. Which kinds of employees are requested for which professions? We are exposed to a huge amount of information. What is important and what is less important? Which actions are requested? Which information should be stored in our memories?
At the same time we send messages to inform others, to inspire others or to move others to action. The personal presentation is an effective instrument whose operation must be practiced. An effective presentation requires the use of rational and emotional techniques likewise.

This workshop includes the basics of applications. We strongly recommend the participation in the workshop “Implementation of successful applications”.

 




Contents

  • Preparation

  • Situation of the labor market

    • Unemployment rate

    • Growth industries

    • Future industries

    • Training market

    • Root cause analysis

  • Realistic self assessment

    • Theory

    • Professional test

    • Strenghts and weaknesses

    • Survey

    • External assessment

    • Root cause analysis

    • Application activities

    • Plan for an successful implementation of applications

  • Channels to find jobs and companies

    • Jobs of our dreams and interesting job offers

    • Goal planning

    • Possibilities to find jobs

    • Focus topic online job search and application

  • Tuning of application documents

    • Analysis of application documents

    • Goal and success factors of written applications

    • Structure of application documents

    • Checklist: content of the CV

    • Application photo

    • Critical assessment of templates and determination of an individual style

    • Cover letters

    • Content and structure of cover letters

    • Structure and ideas for formulation in cover letters


Advantages and Benefits


  • Support in the selection of the addressees

  • Development of personal attitudes to apply successfully

  • Critical consideration of personal skills

  • Dealing with steps to create professional application documents

  • Preparation of tasks for the job interview


Course


5 hours which comprise 3 lessons of 80 minutes.

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Implementation of successful applications

Overview


You have already clearity about your professional new orientation and your application documents are meaningful and professional? Now it is time to ask the question how to contact the company of your choice. Unsolicited applications are welcome in most of the companies. Does it make sense to call the company? Or is it the better way to walk in personally? 

The first impression is decisive but the appearance has to be practiced. What should I express in the first minutes? What do I want to convey with my words?

Your partner in the company expects:

  • The applicant knows the basics of the company.

  • The applicant knows for which job or professional field he or she applies.

  • The applicant has relevant skills and capabilities and is further able to communicate them.

  • The applicant knows the rules of etiquette.

We practice various situations of different stages of the application process in role games. Our workshops transmit safety in personal appearance. We offer a platform to exchange about prior job interviews and thereby provide our participants with fresh ideas how to contact companies. We strengthen self-confidence by reducing fear of critical situations and questions.

 



Contents

  • Preparation

  • Application activities

    • Job search

    • Action plan for successful application activities

  • Communication

    • Basics of communication

    • Modes of communication

  • Social competences

    • Assessment of different channels to contact a new employer

    • Assessment of social competences

  • Telephone contact

    • Telephone contact and preparation for the interview

    • Notices, good and bad formulations

  • Networking

    • Active use and extension of networks

    • Personal job interview

    • Checklist preparation job interview

  • Summary

    • Comparison of contact channels

    • Checklist job interview

    • Review of the module


Advantages and Benefits


  • Successful contact to potential employers

  • Optimal preparation for job interviews

  • Confident appearance in job interviews

  • Important hints how to deal with new companies


Course


5 hours which comprise 3 lessons of 80 minutes.

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Jobfinder

Overview


Dein  Bewerbungstraining in 6 Etappen. In jeder Etappe werden die verschiedenen Themen rund um den  Bewerbungsprozess  Schritt für Schritt  theoretisch und praktisch  bearbeitet.

Du hast dir im Vorfeld Gedanken über deine  berufliche Zukunft  gemacht. Das ist ein erster  wichtiger Schritt, denn im Leben spielt die Arbeit eine große Rolle und in der Arbeit spielt das Leben eine große Rolle. Beides soll  den eigenen Wünschen und Potenzialen gerecht werden  und mit  persönlicher Erfüllung verbunden sein.

Die verschiedenen  Kriterien, die dafür in den Blick zu nehmen sind, erhältst du im  Jobfinder. Nur wer seine Stärken kennt, kann diese im Bewerbungsprozess entsprechend einsetzen. Wenn du dich beruflich weiterentwickeln oder neu orientieren möchtest bietet dir der Jobfinder die beste Voraussetzung dafür. Doch deine konsequente Mitarbeit ist für den Erfolg essenziell – Zeit, Engagement und Kreativität sind gefragt.

 



Contents

  • Etappe 1: Standortbestimmung und persönliche Potenziale

  • Etappe 2: Bewerbungsvorbereitung

  • Etappe 3: Bewerbungsunterlagen optimieren

  • Etappe 4: Individuelle Themen

  • Etappe 5: Das Bewerbungsgespräch 1

  • Etappe 6: Das Bewerbungsgespräch 2


Advantages and Benefits


  • optimale Jobmöglichkeiten aufdecken

  • überzeugende Bewerbungsunterlagen erstellen

  • Training & Optimierung rund und um das Vorstellungsgespräch
    (telefonisch, virtuell & persönlich)

  • Online-Jobportale erfolgreich nutzen

  • mit einer gelungenen und aussagekräftigen Selbstpräsentation überzeugen

  • wertvolle Informationen zu Weiterbildungen oder Qualifikationen,
    um deinen angestrebten Job ausführen zu können

  • langfristige Zufriedenheit im beruflichen und finanziellen Kontext erreichen

    Wir helfen dir dabei, deine beruflichen Ziele zu definieren, diese motiviert anzugehen und engagiert zu erreichen.


Course


6 Etappen mit jeweils 5 Stunden zu 3 Einheiten à 80 Minuten.

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